ITP’s Signature IT Service

General

ITP’s Signature IT Service offering provides you with the unlimited, expert, IT resources necessary to fully optimize your technology.  Complete with CIO services, guaranteed response times, and a team of experienced engineers, ITP’s Signature IT Service is the most comprehensive IT management service available today – all at a fraction of the cost.  This is because “billable time” is taken out of the equation, allowing you to freely address all your IT concerns at the time you need them without incurring the continual, incremental cost of hourly service.  Additionally, all network hardware and software is included in the monthly cost; all guaranteed to be under original manufacturer warranty.  Consequently, you get exceptional, optimized network performance and streamlined, predictable IT costs without the HR hassles.

Included Services

ITP’s Signature IT Service provides you with the benefits of an in-house IT department at a much lower cost.  As such, whatever a traditional in-house IT department would do to monitor and maintain your technology is included in ITP’s Signature IT Service:

• Network Monitoring
  • 24 X 7 software monitoring of your network and key IT assets
  • 24 X 7 automated alerting for network issues
  • Advanced network performance reporting
• Network maintenance
  • Software installation & updates
  • Software customization
  • Server and workstation installation, replacement, & maintenance
  • Switch, router, & firewall updates and maintenance
  • Peripheral setup & maintenance (smart phones, printers, etc.)
• Problem/Issue resolution
  • 24 X 7 level 1 and level 2 helpdesk services
  • Level 3 and level 4 issue resolution from ITP engineers
• Guaranteed responsiveness
  • 45 second helpdesk response time (on average)
  • 2 hour maximum response time for critical issues
  • 6 hour maximum response time for important, but non-critical issues
  • 1 to 2 days response time for non-essential network modifications
• CIO Services
  • Network planning & budgeting
  • Business continuity planning & analysis
  • Quarterly technology meetings
  • Disaster recovery planning
• Training
  • Standard network usage training

Optional Services

Although many of ITP’s Signature IT Service clients find the service to be an essential, economical, and comprehensive way of handling their IT needs, some prefer to take advantage of other services to complement their core services:

• Application Development
• Website Design
• Internet Marketing Services
• Training on 3^rd party, or custom applications, or any application not directly associated with the function of the network
• Online data backup
• E-mail defense services

Any of the services above can be added to your ITP Signature IT Service as you desire.  Either way, choosing any of the optional services provides you with the flexibility to tailor your services to fit your company’s needs exactly.

How it Works

Signing up for ITP’s Signature IT Service couldn’t be easier.  Simply decide what services suit your needs and ITP will develop a custom agreement, specific to the needs of your company.  Complete the agreement and watch your IT worries begin to fade in front of your eyes – all for a predictable, affordable, consistent monthly fee.