Time Matters Loads but you Can’t Get Anywhere
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I ran into an interesting Time Matters problem for a client the other day. The symptoms were that Time Matters would load, you would get the alert screen and then it would halt. You could look at menus but not get anywhere.
Time Matters is a heavily SQL driven program in the enterprise version and it can prove to be the canary in the coalmine for network issues. It immediately felt like a network issue to me. I checked the usual troubleshooting items for TM network issues.
1) Firewall off
2) Antivirus off
3) Permissions
4) Network Card has power saving mode turned on
Upon further inspection I noticed that in the network connections the machine felt that it had 2 active network connections. One, the correct normal internal network card. The second, was a firewire port (used for extenal hard drives but technically could be used for networking) thought it was on and active.
After disabling the firewire adapter and restarting the machine Time Matters loaded fast and happy.
